🔹1. Introduction
At Duringine, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to handling your data responsibly and transparently in accordance with applicable data protection regulations, including GDPR principles.

We do not request more information than necessary, and we never use your data for purposes outside our service scope.

🔹 2. Information We Collect
We may collect the following types of personal data through our website contact form or during communication with clients:

Full name
Email address
Phone number (optional)
Preferred appointment date and session type
Any message or specific request sent through the contact form
Technical data (such as IP address, browser type, time zone) collected via cookies (see Cookie Policy)

We do not collect sensitive personal data (e.g., health, political or biometric data).

🔹 3. How We Use Your Data
We use personal information only for the following purposes:

To respond to contact inquiries
To manage session bookings and appointments
To provide relevant service updates or confirmations
To send final deliverables (e.g., digital photos)
To improve user experience on our website
To maintain internal records of client interactions

We do not use your data for automated decision-making or profiling.

🔹 4. Legal Basis for Processing
Our data processing is based on one or more of the following legal grounds:

Consent: When you submit a contact form or voluntarily provide information
Contractual necessity: When data is required to provide the services you've requested
Legitimate interest: For improving services and maintaining client communication
Consent may be withdrawn at any time by contacting us.

🔹 5. Data Retention
We retain your data only as long as needed to fulfill its purpose, or to comply with applicable legal requirements. For example:

Contact form messages: stored for up to 12 months
Booking-related data: stored for as long as your session history is relevant
Email communications: stored in a secure inbox for internal reference
Data is deleted securely when no longer required.

🔹 6. Data Security
We use appropriate technical and organizational measures to keep your personal data secure, including:

SSL encryption on our website
Secure storage systems with restricted access
Regular software updates and secure passwords
Internal access only by authorized personnel
While we take all reasonable precautions, no system can guarantee 100% security. However, we are committed to minimizing risks and reacting quickly if needed.

🔹 7. Sharing of Information
We do not share, sell, lease, or trade your personal data with third parties.

Your data is handled exclusively by the team at Duringine, and may only be shared with external providers (e.g., cloud storage or payment processors) where essential to fulfill a service — and always under secure, limited-access conditions.
We ensure that any third-party service used complies with data protection standards.

🔹 8. Your Rights
You have full control over your personal data. At any time, you may:

Request to access the data we hold about you
Request corrections or updates to inaccurate data
Request the removal of your information from our systems
Withdraw previously given consent
All such requests are handled promptly and respectfully.

🔹 Contact Information
If you have any questions or concerns about this Privacy Policy or the way we handle personal data, please contact us directly:

📧 Email: info@duringine.com
📞 Phone: +61 466 567 444
📍 Address: 386 State Route 60, Westminster WA 6061, Australia